Help Scout

A scalable help desk solution that makes it easy to connect with customers and provide assistance


238 Votes

Highest-Rated Features:

  1. Email to Case
  2. Ticket Response User Experience
  3. Ticket Creation User Experience

Lowest-Rated Features:

  1. Live Chat Support
  2. Mobile User Support
  3. Customization
Help Scout
HQ Location
Boston, MA
Year Founded
LinkedIn® Page (150 employees)
Top 3 Help Scout Alternatives

Zendesk Support Suite

Provide world-class customer support across multiple channels from a consolidated interface with simple dashboards and ticket-tracking features


Help your customer service staff deliver world-class support with easy ticket tracking and workflow automation solutions

HappyFox Help Desk

Process complaints and help users with technical issues whenever they lodge an incoming ticket