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Help Scout

A scalable help desk solution that makes it easy to connect with customers and provide assistance

8.6

238 Votes

Highest-Rated Features:

  1. Email to Case
  2. Ticket Response User Experience
  3. Ticket Creation User Experience

Lowest-Rated Features:

  1. Live Chat Support
  2. Mobile User Support
  3. Customization
Company
Help Scout
HQ Location
Boston, MA
Year Founded
2011
LinkedIn® Page
https://www.linkedin.com/company/1447019 (150 employees)
Top 3 Help Scout Alternatives

Zendesk Support Suite

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Freshdesk

Help your customer service staff deliver world-class support with easy ticket tracking and workflow automation solutions

HappyFox Help Desk

Process complaints and help users with technical issues whenever they lodge an incoming ticket